I order by telephone or fax?
2. How do I contact someone at www.oldtimestrongman.com?
Phone messages are checked daily for anything that may have come in outside or normal business hours. As far as email, customer service questions are addresses within one business day and training questions are placed in a queue and generally answered in our daily emails and blog posts. We will also direct you to any of our books and courses which may provide answers and further details on any training questions sent our way.
3. How do I place an order via snail mail?
Once you have your total, simply send your check or money order to PO Box 4429, Ann Arbor, MI 48106 and once we receive your order, we will send your items promptly. Please make your check or money order out to "Thunderdome Media." We strongly discourage sending cash through the mail.
methods of payment do you accept?
5. I am currently located outside the United States, how can I place an order?
There also may be a possibility that we can save you on postage by combining certain items which we can advise you about when you contact us. Once we have your information, we can advise you on how to send payment, either through our website or via paypal. We are happy to ship our products all over the world.
6. My credit card was declined when I tried to order, what should I do?
Credit Cards are declined for a variety of reasons, but the solution is generally very simple. Sometimes the billing address provided doesn't match the address on file, sometimes the credit card number is mis-typed into the order page or sometimes some piece of necessary address information was not entered. In case an order is declined, we will contact you directly in order to gather the necessary info. If we do not hear back from you within 48 hours, we will delete the order.
7. Which credit cards do you accept?
We accept all four major credit cards: Visa, Mastercard, American Express and the Discover Card. You can order directly through our website or call in your order and we can run your card manually on our end.
8. What service do you use to ship your products?
It depends on the product, different types of products necessitate different shipping methods. Generally smaller items such as books, t-shirts, dvds etc, are shipped via USPS Priority mail. We can also offer Express mail service if you desire. Signiture confirmation is also available on USPS orders for an additional fee. Larger items, such as climbing ropes, log bars and trap bars are generally shipped via Fed-Ex or UPS. Please keep in mind that items shipped via UPS and Fed-Ex cannot go to a PO Box address. Regradless of how your order is shipped, you will receive a tracking/delivery confirmation number when your order is ready for mailing.
9. How can I verify that my online order went through?
Yes we do: your information is never shared with anyone for any reason. Also, we never enter anyone on our email list without their permission.
11. How do I unsubscribe from your e-mail list?
12. Do you take purchase orders?
Yes, we take purchase orders from schools and government institutions such as the military. Contact us by phone or fax to make arrangements. Payment is due net 30 after the receipt of order.
13. Do you ship to APO/FPO Addresses?
We proudly ship to the men and women of the military all over the world. There are APO/FPO addresses listed on our order page, please make sure to fill out all relevant information. There are, however, some size and/or weight limits for some items shipped to APO/FPO addresses, please contact us prior to placing your order if you are ordering any larger items, and we can instruct you from there.
14. Do you ship to P.O. boxes?
15. I have e-mailed you several times requesting information and have not received a reply, what should I do?
We make every effort possible to answer email in a timely fashion. However, there is only someone in the office to read and respond to email from 9am-5pm ET Monday through Friday. If you sent your email to us outside of those hours, please be patient--we should get a response to you at the next available opportunity when we're back in the office. You can always call us at 800-978-0206 during our normal office hours; if we're in, we should be able to get you the information you need. And if we're not (holidays, etc.), there will be a message letting you know when we'll return.
A "business day" is a day that most offices are open for business--generally, 9 am through 5 pm, Monday through Friday. On occasion when a major holiday falls on a weekday, these days are not considered business days. So, if you place an order on Friday and we tell you it will ship in 2-3 business days, we mean that it will ship on Tuesday or Wednesday of the following week. If Monday of the next week was a holiday, though, your order will ship Wednesday or Thursday.
17. I called at 5:00 pm Central Time. You weren't there!
Our office is normally open from 9am-5pm Eastern Time. If you're calling outside of those times, you can always leave us a message, and we'll get back to you when we get back in the office. We have a link on ? page showing the current time at our office, if you are ever unsure.18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?
We close our office for the weekend at 5pm sharp on Fridays. If you contacted us after 5pm on Friday, or over the weekend, we probably haven't gotten the message yet. You should hear back from us on Monday sometime after 9am, but if you have an urgent question, you can always call us at 800.978.0206.19. I don't want the product I ordered anymore. How can I return it?
In general, items can be returned or exchanged for manufacturer's defect within one week of delivery--the exception being custom orders, which cannot be returned or exchanged. A restocking fee will be charged on all returned products or in the event that a product was returned to us in a damaged condition. Please contact us BEFORE making a return or exchange for any reason. We do not accept exchanges for information products (books, dvds, etc) For a more complete listing of our return and exchange policies can be found here:20. Where is my product? I ordered it over two weeks ago.
Orders consisting of in-stock items such as books, DVDs, hand grippers etc. are generally shipped from our office within 48 hours. Delivery time for US orders is 2-3 business days from the time the order ships. Please allow at least 10-14 business days for overseas delivery.
An email with the tracking information will be sent to the email address included when you placed the order, when your order ships. (If the email address you provided is invalid, you will not receive this message.)
Larger items are generally shipped directly from the manufacturer, and are often made to order, meaning that they don't ship out quite as quickly as any smaller items you might have ordered. Please refer to the chart below for expected lead times on our larger products. When these products ship out, you will receive a separate email with the tracking information.22. When I received my order, it contained the wrong products, what should I do?
We make every attempt to send you the items you ordered, but sometimes we do make mistakes. If you received the wrong products, please contact us right away by phone at 800-978-0206 or by email at info AT oldtimestrongman.com, so that we can get the right thing sent to you as quickly as possible.